It was a regular Friday evening, and I was heading out to town with friends. It was an evening like any other for an 18 year old guy. The streets were filled with young people who were outside in a dark and windy fall evening in Denmark. My friends wanted to go play pool billiards. […]

Hello, fellow leaders and curious minds! Today, we’re diving into a topic that’s reshaping industries and redefining customer experiences: AI in Contact Centers. We’ll start by breaking down the basics of AI, exploring how technologies like NLP, ML, and automation are revolutionizing the way we interact with customers. Then, we’ll tackle the challenges and considerations