Imagine this: You walk into a room filled with your team, and instead of feeling inspired, they’re disengaged, distracted, and disconnected. You’ve read the books, attended the seminars, and tried the strategies, but something still feels off. Here’s the truth: Leadership isn’t what it used to be. The workplace has evolved, and so must you. […]

Today, I experienced something I don’t see very often… 👇 The fall colors in the U.S. on a cold morning gave me an opportunity to reflect in a new location. I caught this particular tree on the way to my office for the day. I had my hotel coffee in hand to keep me warm

  I was transitioning from being an individual contributor and stepping into my first leadership role. Finally, I was becoming a team manager. Something I had been aspiring to for a while. I had my goal and I now had the chance to lead others. It was a great day for me. At least, that

It was a regular Friday evening, and I was heading out to town with friends. It was an evening like any other for an 18 year old guy. The streets were filled with young people who were outside in a dark and windy fall evening in Denmark. My friends wanted to go play pool billiards.

Hello, fellow leaders and curious minds! Today, we’re diving into a topic that’s reshaping industries and redefining customer experiences: AI in Contact Centers. We’ll start by breaking down the basics of AI, exploring how technologies like NLP, ML, and automation are revolutionizing the way we interact with customers. Then, we’ll tackle the challenges and considerations